Questions & answers

Is eFoam affected by the Coronavirus?

We are operating as usual. Please see our COVID-19 statement.

Are you supplying foams for NHS PPE applications?

Yes, we are currently producing foam for this purpose. Please see details.

Will I receive a confirmation invoice/email for my order?

Yes, a confirmation email is automatically emailed for every order placed on the website shortly after the order has been placed. Please also check your spam/junk folder if it does not appear in your primary email inbox.

Can we visit eFoam?

eFoam welcomes customers to our factory, visiting times are Monday - Friday, 9am - 5pm
Please note our customer support telephone 0800 0439990 is available 5 days a week from 8am – 5pm Monday – Friday.

Are your foams made in the UK?

Yes, all our polyurethane foams are manufactured in the UK and fully comply with British Standard Institute Regulations.

Do you recycle your foam waste?

All of our waste foam materials are 100% recycled. See our Environmental Policy for further information.

What is foam used for?

Foam has thousands of uses, to name a few, sofa foam cushions, upholstery projects, acoustic sound recording studios, packaging items for shipping or storage and so much more. Take a look at our collection of blogs to find out more about the vast uses of foam.

What is foam made of?

Most foams are made from a combination of chemicals and water. The chemicals, when combined with water, produce a heat generating reaction which forms the polyurethane.

Is foam sustainable?

Polyurethane foams are produced from substances derived from finite resources. The production and properties of the foam does not contribute to global warming and is a sustainable product.

What is the best foam for upholstery?

Higher density polyurethane foams are more suitable for upholstery applications as they will provide a longer life-span. Some foam densities may feel the same as each other when sitting on them. However, higher density foams do last longer and are more suited for daily use.

What thickness of foam is good for dining chairs?

We would recommend around 2" (5cm) thick foam in high/firm density.

How do you cut foam at home?

We are often asked what can be used to cut foam in the home, for the best results we recommend a sharp knife with no serrated edges, or a stanley knife for thinner closed cell foams. Obviously, safety is a must and if you are unsure of anything please contact us for advice beforehand.

Can you supply foam for contract seating?

We can indeed, contact our team today for advice on contract seating solutions for many sectors such as hospitality, banquette seating, hospital & care home furniture seating and much more.

Is high density foam comfortable?

High density polyurethane foam is by far the most popular upholstery foam for seating applications and mattresses. Just always remember, the thicker the foam, the firmer it will become.

What is the best filling for sofa cushions?

Polyurethane foam complete with a polyfibre wrap is the most recommended filling for sofa cushions. While the foam offers support, the polyfibre provides a slight softness and overall fuller appearance.

How can you glue foam to surfaces?

When sticking upholstery foams to surfaces, you will need a heavy duty spray adhesive suitable for upholstery projects. We supply a 500ml can for just £4.99.

What does stockinette do?

We recommend the use of stockinette undercovers. They help to protect your cover fabric from the abrasive surface of the foam and also make fitting and removal of covers much easier.

What is polyfibre wrap?

We strongly recommend the use of all over polyfibre (dacron) wrap and stockinette undercover for all upholstery foam. It prolongs the life of the foam, protects the edges and helps prevent permanent creasing of the outer cover. When selecting polyfibre you will also get FREE stockinette undercover. When measuring for cushions, it is NOT necessary to make any adjustments for polyfibre wraps.

Do you supply outer covers?

We do not supply outer covers at present. However, this is something we are aiming to provide in the future.

What is the Reflex foam?

Reflex is the branded foam, with instant recovery and shape retention. Further information can be found here.

Does foam smell?

Like a new car, foam has a "new foam" fragrance. This fragrance can take from six to nine weeks to dissipate. Various types of foams have different fragrances and their intensity varies also.

Does foam discolour?

Foam reacts when exposed to natural light. This has no bearing on the quality of the foam and is a normal reaction.

Does foam vary in colour?

Variances in colour are intrinsic to foam production and do not affect the quality of the product.

Can I collect my order?

Yes, please advise at the time of ordering.

Can polyurethane foam be used outdoors?

Polyurethane can be used outdoors providing it is used undercover and not exposed to adverse weather conditions.

Do you supply a waterproof foam?

We supply Closed cell polyethylene, Plastazote and Ethafoam all of which are suitable for outdoor use.

What is the minimum thickness of foam available?

Polyurethane foams can be supplied from 5mm thickness. Polyethylene foams can be supplied from 3mm. If you require foam below these thicknesses, please contact us.

Can I send you my cushions to refill?

Yes, we offer a very easy cushion refilling service, click here.

Can I send you my paper template for my custom shape?

Yes, you can post your full-size template to us along with your contact details. For advice on how to make a template, click here.

Is foam safe?

Our foams do not contain Pbdes or chlorofluocarbons (CFC'S) which are found in cheaper quality foam coming from the Far East and overseas. The eFoam brand is naturally anti-bacterial as well as being hypoallergenic. All standard grade polyurethane foams are manufactured in the UK and fully comply with British Standard Institute Regulations.

Can I call for advice and assistance and place an order over the telephone?

Yes, we will be happy to give advice and assist with any queries you may have. We accept orders over the telephone and take all major credit/debit cards.